You have the right to return purchased items within 14 days, without giving any reason. The following steps need to be taken in case of return:
1. Pack your item(s) back in the box.
All original QEY packaging with pricing, labels and hangtags must be intact and returned. All item(s) must be returned in the same white QEY giftbox and the same brown QEY protection box in which your QEY product was send to you. Returns that do not meet our policy will not be accepted.
2. Print & Include Return form QEY.
Please print our return form, fill in the details of your order end enclose the form in your return package. Click here to open: Return form QEY
3. Send your return package to the address:
QEY B.V. (HQ)
De Marowijne 23,
That’s it! Once your return parcel has reached our warehouse and your return will meet our policy, we will process your refund immediately. Please note it may take up to one week for the refund to appear (depending on your original payment method).
All reimbursements will be paid within 10 days from the date we receive the returned product(s). We will reimburse you using the same method of payment that you used to make the original transaction, unless we arrange a different method with you; you will not be charged any fees for such repayments under any circumstances.
For any questions about your order, return or the Return Form, please contact Customer Service (email@example.com).