Privacy beleid

QEY BV;  Last date of modification: May 1st 2019

The website (‘Website’) is managed by QEY BV (hereafter referred to as QEY/us/we’). QEY respects the privacy rights of its online visitors and recognises the importance of protecting the privacy of the collected personal information.

This privacy policy (‘Policy’) aims to give you a clear view of the types of personal information we collect and how we use, share and protect your personal information. It also explains the options you have to control your information. This Policy applies when you visit and/or use the Website. By using the Website you agree and understand that we may collect, use, store and process your personal information in accordance with this Policy.

QEY reserves the right to make changes to this Policy without prior notice. Changes will be posted on our Website. If you continue visiting the Website you will automatically be bound by the amended Policy.

  1. Information QEY collects about you
  2. How does QEY use the information you provide?
  3. Does QEY share your information with others?
  4. Social networks
  5. Protection and management of your personal information
  6. Cookies
  7. Minors
  8. Contact us

1. Information QEY collects about you

QEY asks for certain personal information to provide you with the products or services you request (ie: when you make purchases, subscribe for our newsletter or create an account). QEY may collect and process the following:

  • Information you provide by creating an account, such as your name, email address, telephone number, gender and date of birth;
  • Information you provide by subscribing to our newsletter;
  • Information you provide when ordering from our webshop, such as postal address and payment details;
  • Information you provide such as records and copies of your correspondence if you contact us;
  • Your responses to surveys that we might ask you to complete for research purposes;
  • Note that we do not collect or store any payment information on our servers. We do this through third parties with proper safeguards in place to secure any data or personal information obtained.

We may collect information when you visit or interact with our Website. This information includes traffic information, location information and other communication information, as well as information about your computer and internet connection, including your IP address, operating system and browser type. This is statistical information about our user’s equipment, browsing actions and patterns, and does not identify any individual.

For the same reason we may obtain information by using cookies. A cookie is a small file that is sent to the browser and saved on your device when you visit our Website. Use of cookies helps us to improve our Website and deliver a more personalised experience.

2. How does QEY use the information you provide?

Your personal information is collected and processed by QEY for purposes which are strictly connected to the use of the Website, its services and the purchase of products on the Website. We may use the information in the following ways:

  • To set up and manage your account so you can place orders; so we can provide our products and services to you; so we can make sure that the items you order get to you and arrive on time; so we can communicate with you about your orders and your account;
  • To update you on our latest products, news and special offers;
  • To provide you with the best service if you contact our Customer Service;
  • To quickly process your order.

If we wish to use your information for purposes other than listed in this Policy, we will ask for you consent if required by law.

3. Does QEY share your information with others?

We treat your information with care and confidentiality, and do not share, sell or trade your information with third parties other than as explicitly addressed in this Policy or when you have given your consent. We use third parties with proper safeguards in place to secure any data or personal information obtained.

To be able to carry out our business, we need to work with a number of third parties who are experts in their partial fields, such as our core service providers. We will also share your information when we are required to comply with a legal request or where we believe it is necessary to protect QEY or its customers (ie: if QEY is the subject of attempted fraudulent or criminal activities). We will only share your information with third parties when you have given your consent to do so.

4. Social networks

On our Website you may find social plug-ins from various social networks. If you choose to interact with a social network, your activity on our Website will also be made available to social networks such as Facebook, Twitter and Instagram. If you are logged in on one of these social networks during your visit to our Website, the social network might add this information to your profile on this network. We are not responsible for their use of data. Please check the privacy statement for each social network for further information.

5. Protection and management of your personal information

We have taken appropriate technical and organisational measures to protect your information against any loss, alteration, acces or misuse. We also want you to have simple and meaningful choices over your information, so for that reason we provide you with tools to manage the privacy and security of your information yourself.

5.1. Encryption and security
QEY has implemented a variety of security measures to maintain the safety of your personal information. All payment information provided by you is transmitted via Secure Socket Layer (SSL) technology, which encrypts your information before it is sent to us to protect the information from unauthorised use. All payment details are processed through a gateway provider and are not stored or processed on our servers. Although we will do our best to protect your personal information, security cannot be guaranteed.

5.2. Retention of your information
We retain your personal information for as long as necessary to fulfill the purposes for which we collect it, except if law requires otherwise.

5.3. Access and correction
Our Website generally presents you with the option to add, update or remove information we have about you. If any information we have about you is not accessible through our Website, you can send a request to our Customer Service for access to this information at no cost.

After receiving your request we will verify your identity and provide you with an overview of the information we have about you. If you have received this information, you may ask us to make adjustments to certain information that is incorrect, or remove certain information.

5.4. Email subscription
You can sign up for our QEY newsletter by submitting your email address on the Website. We don’t send the newsletter to online (or registered) visitors unless you have chosen to receive this. All of our email communication contains an unsubscribe button, so at any time you can easily opt out from receiving future emails. You may also contact us to exercise your rights via our contact details.

6. Cookies

When you visit our Website, unique cookies are placed to distinguish your browser from all other browsers that visit our site. By recognizing your browser, we can serve you better. For more information you can see our Cookie Statement.

7. Minors

If you are under the age of 18, we require that you inform and obtain parental or guardian consent before you provide us with your personal information.

8. Contact us

If you have any questions about our use of your information, how to exercise your rights, or about our Policies, you are welcome to contact us using the information below. You can contact us from Monday to Friday between 9:00 a.m. and 5:30 p.m. CET.

De Marowijne 23,
1689AR Zwaag
The Netherlands
Chamber of Commerce number: 73324833
Bank: NL44INGB0008807604